Shipping policy
Last updated: October 9, 2026
This Shipping Policy explains how NOOKLIVA processes and delivers orders.
Where We Ship
We currently ship only to the contiguous 48 United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses, or destinations outside this service area.
Order Processing
Hair charm sets (human hair, straight synthetic hair and wavy synthetic hair): Dispatch within 3 calendar days after payment.
For other products, orders are expected to ship within 3 calendar days after payment.
Processing happens before dispatch; delivery transit time is additional. For an order containing both hair charm sets and other items, contact us before ordering if you need separate dispatch.
Shipping Carrier and Methods
We use YunExpress for shipping. The available service level and final shipping charge are shown at checkout before payment. Processing time is separate from the estimated delivery transit time.
Shipping Rates and Estimated Transit Times
- Standard Shipping: Orders of US$20 or more qualify for free standard shipping to the contiguous 48 United States and Washington, D.C. Standard shipping costs US$4.99 for orders under US$20. The threshold is based on the order subtotal after discounts and before taxes and shipping. No shipping discount code is required. Standard shipping is estimated to take 8–12 calendar days after dispatch.
The same standard shipping rule applies when you combine different product categories in one order. Orders under US$20 are charged one US$4.99 standard shipping fee; qualifying orders of US$20 or more receive free standard shipping. Available delivery methods and the final charges are shown at checkout before payment.
Delivery estimates are not guarantees. Carrier delays, customs clearance, weather, public holidays, address issues and other events outside our reasonable control may affect delivery time. If a material delay occurs, we will provide available information and assistance.
Tracking
When tracking is available, it will be sent to the email address used for the order after the package is dispatched. Tracking information may take some time to update after shipment.
Shipping Address
Please review your shipping address carefully before checkout. If a correction is needed, contact info@nookliva.com before the order is dispatched. We cannot guarantee address changes after processing has begun.
Taxes, Duties and Import Charges
Taxes collected by us are shown at checkout. Any import duties, customs fees, brokerage fees or other government charges not expressly shown at checkout may be collected by the relevant authority or carrier. Contact us before ordering if you have questions about charges shown at checkout.
Lost, Damaged or Incorrect Shipments
If a shipment is lost, arrives damaged or contains an incorrect item, contact info@nookliva.com promptly with your order number and, where applicable, supporting photographs. Please retain the item and packaging until we provide instructions.
Contact
For shipping questions, email info@nookliva.com.