Shipping policy

Last updated: August 17, 2026

This Shipping Policy explains how orders placed with NOOKLIVA are processed and delivered.

Where we ship

We currently accept orders for delivery to eligible addresses in the United States. Available destinations and shipping methods are confirmed during checkout.

Order processing and shipment timing

Orders begin processing after payment is successfully authorized. Any specific processing or shipment estimate shown on a product page, at checkout, or in the order confirmation applies to that order.

If no different shipment time is stated, we expect to ship the order within 30 days after it is placed. If we cannot ship within the stated or applicable period, we will contact you with a revised shipment date and the option to accept the delay or cancel the unshipped order for a full refund.

Shipping charges and delivery estimates

Available shipping methods, charges, and any available delivery estimate are displayed at checkout before payment. Delivery estimates begin after the order ships and are not the same as order-processing time.

Carrier delays, weather, customs processing, public holidays, and other events outside our reasonable control may affect transit time. We will provide available information and assistance if a material delay occurs.

Tracking

When tracking is available, it will be sent to the email address used for the order. Tracking information may take time to update after the carrier first receives the package.

Shipping address

Please review the shipping address carefully before completing checkout. If you need to correct an address, contact ywx0371@gmail.com before the order ships. We cannot guarantee that an address can be changed after processing has begun.

Taxes, duties, and import charges

Taxes collected by us are shown at checkout. Any import duty, customs charge, brokerage fee, or other government charge that is not expressly included at checkout may be assessed by the relevant authority or carrier. Contact us before ordering if you need clarification about charges shown at checkout.

Lost, damaged, or incorrect deliveries

If a package appears lost, arrives damaged, or contains the wrong item, contact us promptly at ywx0371@gmail.com with your order number and supporting photographs when applicable. Keep the product and packaging until we provide instructions.