Refund policy

Last updated: August 17, 2026

We want you to feel confident shopping with NOOKLIVA. Please review the following return, cancellation, and refund terms before placing an order.

30-day return window

You may request a return within 30 calendar days after the item is delivered. If the last day of the return window falls on a weekend or public holiday, the window extends to the next business day.

Return eligibility

To be eligible for a return, an item must be in the same condition in which it was received: unused, unworn, unwashed, unaltered, and with its original packaging, labels, and accessories. You must also provide the order number or other proof of purchase.

For hygiene reasons, silk eye masks, hair scrunchies, pillowcases, and other personal-use items that have been opened, worn, used, or washed cannot be returned unless they arrived damaged, defective, or different from what was ordered. Unopened and unused items remain eligible under the standard 30-day rule.

How to request a return

Email ywx0371@gmail.com within the return window.
Include your order number, the item you want to return, the reason for the return, and photographs if the item is damaged, defective, or incorrect.
Wait for return authorization and the correct return address before sending the item.

Please do not send a return to an address shown on a shipping label or elsewhere on the website unless we confirm that address in writing. Returns sent without authorization, to the wrong address, or with postage due might not be accepted.

Return shipping and fees

For an ordinary return, the customer is responsible for purchasing and paying for the return shipping label. We recommend using a tracked shipping service and keeping the shipping receipt until the return is completed. We do not charge a restocking fee.

If you received a damaged, defective, or incorrect item, contact us before returning it. We will review the issue and provide the appropriate replacement, refund, or return instructions.

Cancellations

You may request cancellation at any time before the order has shipped. Once an order has shipped, it can no longer be cancelled and must follow the return process described above. Contact us as soon as possible; a cancellation is not complete until we confirm it.

Refunds

After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank, card issuer, or payment provider may need additional time to post the refund.

If you have not received an approved refund after checking with your payment provider, contact us at ywx0371@gmail.com.

Exchanges

The most reliable way to obtain a different item is to return the eligible item and place a new order after the return is approved. For a damaged, defective, or incorrect item, contact us before placing a replacement order.